Terms & Conditions

Terms and Conditions – June 2024

    • What these terms cover. Here listed are the terms and conditions on which we supply our Products and Services to you, whether these are Goods, Services or otherwise. These terms apply to you only if you are a consumer.

    • Why you should read them. Please read these terms of this agreement carefully before you submit your details to us. These terms tell you who we are, how we will provide our Products and/or Services to you, how you and we may amend or end the contract and other important information on how our terms reflect how we operate.

    • Definitions

      • "Writing" includes emails, text messages and any other written correspondence. When we use the words "writing" or "written" in these terms, this includes the correspondence listed above.

      • “Project Deposit” means the amount stated on the Pro Forma document.

      • “Start Date” means the time and date agreed between both Parties for the provision of the Services that we provide.

      • “Goods” includes any Goods provided by SIPS Consultancy Ltd. All Goods/Services or Products will be listed in any correspondence.

      • “Enquiry” means an offer made by you to purchase our Products or Services.

      • “Products” can mean both Goods and Services.

      • “Services” includes Services provided by SIPS Consultancy Ltd.

      • “Total Cost” means that total amount owed for the Goods and/or Services in full.

  • How to contact us.

    • Who we are. All information about our Products and Services can be found on our website or via completion of an enquiry form. We will provide any further important information to you in writing before you agree to take any of our Products or Services, via email.

    • How you can contact us. You can email jake@sipshq.com or contact us via mobile phone at our head office on 07498444170.

    • How we might get in touch. If for any reason we need to contact you, we will do so via email or telephone. Your preferred method of communication can be clarified during your initial enquiry or consultation with us.

  • Our contract with you is to include;

      • SIPS Consultancy Ltd. invoices, both pro forma and final payable.

      • The Terms and Conditions included here.

    • If there is any discrepancies between the terms of the documents listed. A term contained in a document higher in the list of Terms and Conditions has priority over one contained in a document further down the list of Terms and Conditions.

    • A quote for any Products or Services given by us does not constitute an offer. A quote shall only be valid for a period of 7 calendar days from the date of issue by us and only for the date and location stated. Future negotiation resulting in an change to any Product or Service will begin the period of 7 days for the quote to be accepted.

    • We will only accept projects providing the client has acknowledged our Pro Forma invoice and the Terms and Conditions listed in this document. A Pro Forma invoice will be provided upon an agreed start time and date, with an agreed project price attached, in accordance with these Terms and Conditions. Our acceptance of the agreed Project will take place when we receive your email to confirm to the Terms and Conditions of this document and the terms of the Project. At which point a contract will come into existence between both participating parties.

    • Services.  A Project Deposit is required to secure the time and date of the Project.  We will include any additional fees to the Products and Services in Writing.  The Total Cost of Products below the sum of £500 is payable 7 calendar days prior to the start date of the Project. If your Order is agreed and placed within 7 calendar days of the Project then full payment is required before we book the Project in. For Projects agreed by both parties once the Terms and Conditions in this document are accepted, along with the Pro Forma conditions, the Total Costs are to be paid as follows;

      • 50% of the Total Cost of Products as agreed, upon confirmation of receipt of Pro Forma invoice. The remaining 50% of the Total Cost of Products is to be split into 2 Payments. Payment one will be made half way through the Project (equal to 25% of Total Cost) and Final Payment will need to be made no later than 14 days after the Project completion (equal to the remaining 25%). A interest fee will be added should the invoice not be settled in the 14 calendar days following completion of the Project. Failure to pay within these Terms will result in a late payment fee of 8% above the Bank of England base rate. This also, along with a £40 charge per invoice issued. This is in connection to The Late Payment Of Commercial Debts (Interest) Act 1998.

    • If we need to reject your Project. If we are unable to accept your Project, we will inform you of this in Writing and you will not be charged. If we have taken a deposit payment, we will refund the full amount to you within 48 hours. If we are able to reschedule the Project, the payment terms listed above will apply as before mentioned in the Terms and Conditions listed above.  This might be because of illness, the Product/Goods/Services being no longer available, because of unexpected limits on our resources which we could not plan for, because we have identified a mistake in the price or description of the Product or because we are unable to meet a deadline previously agreed by both parties listed in these Terms and Conditions.

    • Your Project reference number. We will assign a Project reference number to your Project and use it in your Pro Forma invoice and your Final Payment invoice. This will be a number or name specific to your Project in which you can quote when making an enquiry with us about your Project.

    • Loss or damage to our property. You will be held liable for any loss or damage caused by yourself, your guests and/or any third-party suppliers, to any of our equipment or stock supplied to you as part of the Service and this will be invoiced to you immediately following the Project. This may result in the loss of your Project Deposit and additional charges being applied.

    • We only service mainland UK. Our website is solely for the promotion and sale of our Products in mainland UK. We do not accept Projects from enquiries outside mainland UK.

    • Age restrictions.  We only accept Product enquiries if you are:

  • at least 18 years old;

  • not buying our Products or Services for any person under the age of 18.

  • Our Products

    • Products may vary slightly from their pictures. The images of the Products and Services on our website are for illustrative purposes only. Your Product or Service may vary slightly from the pictures on our website.

  • Providing the Products

    • We are not responsible for delays outside of our control. If our Products or Services are delayed due for any reason deemed out of our control, we will contact you in Writing within 24 hours. If the delay caused is likely to amount to a considerable change in timeframe you may contact us to end the contract and receive a refund for any Products you have paid for but not received (less reasonable costs the our business).

    • Correct Information. You are responsible for making sure all of the information you provide us is accurate and correct. This notably includes (but is not limited to);

      • Company Address

      • Company Contact Information

      • Project Start Date

      • Project Personnel

    • We reserve the right to cancel a Project for the following reasons. If, at our sole discretion;

      • Any of our team experience any physical or mental abuse or behaviour deemed unsuitable.

      • Any of our team experience any harassment, whether this is physical or Written.

      • Any of our team feel you are unable to comply with the regulatory laws that govern our industry.

      • Your rights to end a contract with us;

    • In certain cases, you can end your contract with us.  Your rights when you end your contract will depend on what Products and Services you have purchased, whether there is anything wrong with those Products or Services or how we are performing and when you decide to end the contract:

      • If you are ending a contract for one of the reasons below, we will immediately cease work with you, end the contract and provide you with a full refund within 48 hours of the cancellation of the contract;

      • we have charged you an incorrect price

      • we are unable to supply the Product to you or the Project that we have agreed on will be delayed by more than 7 days due to circumstances out of our control.

    • If you change your mind.

      • For Services, for any reason you may wish to reschedule your Project, in which case your Project Deposit may be carried forward; however, if a suitable alternative date and time cannot be agreed then at our sole discretion, the charges listed above will still apply. All of our Services and Products are non-refundable. Once the Project has been agreed between you and SIPS Consultancy Ltd. then the full amount will still be payable with the terms listed above.

  • How to end the contract with us

    • To end your contract. To end your contract with us, call our Head Office on 07498444170 or emailing us at jake@sipshq.com. As listed above please note that Total Costs will still apply and payment terms will still be as agreed upon confirmation of the Project.   

  • Our rights to end the contract

    • We reserve the right to end the contract if you break it. We may end the contract for a Product at any time and claim any compensation due by writing to you if:

      • You fail to make payment to us when it is due and you still do not make payment once requested. The Terms are as listed below. If a payment is late we will add a £40.00 handling fee.

    • We may withdraw the Product. We will let you know if we are going to stop providing one or any of our Products. We will let you know in advance if we are to stop the supply of the Product and will refund any sums you have paid in advance for Products which are unavailable.

  • If there is an issue with the Products or Services

    • How to tell us about problems. Any queries or complaints about the Products or Services that we provide, please contact us via telephone at our Head Office on 07498444170 or email us at jake@sipshq.com.

  • Price and payment terms

    • Where you can find our prices for Products and Services. The prices can be negotiated in Writing and also in person. After the consultation call, we will draw up a proposal for you. Upon receipt of the proposal, please contact us directly quoting your unique Project number. Once both parties have agreed on the terms of the proposal, inclusive of the date, time and price. Then the Pro Forma invoice will be issued. Upon your confirmation of the Pro Forma invoice, the payment terms are agreed as above.

    • When you must pay and how you must pay. We accept payment using bank transfer or cash but never cheque.

    • Payments; For Projects over £500; A 50% payment for the full Project sum is required 7 days before the commencement date of the Project. The payments schedule there after is 25% of the Total Cost of the project, paid half way through the Terms of the Project and the Final Payment to be made no longer than 14 days after the Project has been completed. These Terms will be listed in your Project Proposal as follows;

    • Project Deposit: (50% sum paid 7 days before Project start date).

    • Progress Payment (25% sum paid half way through the project).

    • Final Payment (25% sum paid upon completion of the project).

    • Payments; For Projects under £500: A non-refundable full payment is to be made 7 days prior to the start date of the Project.

    • We will add a handling fee if your payment is late. If you do not make any payment to us by the agreed date we will add a handling fee listed above.

    • We are not liable for any losses brought to you by your own actions.  This includes but is not limited to any liability arising from your deliberate action.

    • We are not liable for business losses. Whilst we are a consultancy, we are simply here to give expert advice and guidance on operational practices. We promote due diligence and our business model is based on the premise that the more we succeed, the more you succeed. Whilst we cover a huge amount of the day to day running of your business, it must be clear that we are not a replacement or substitute for professional advice that should be sourced by legal, financial, medical, health, food safety or other qualified professionals. Our aim is to promote best practice.

  • How we may use your personal information

    • We require one person as point of contact. Due to the nature of our consultancy, we require the details of the sole person who we are to contact on site to provide you with our Products and Services. For us to work efficiently and sustainably, confirmation of the details will need to be provided 7 days before the Project start date.

    • How we use your personal information.  We will only ever use your personal information for the terms set out in our privacy policy.

  • Other important terms

    • We may transfer this contract to someone else, pending your approval. We are part of a huge industry and work closely with a number of other well recognised businesses. On some occasions due to your location, business needs or Project relevance, we may advise that we outsource your Project to another company in our network, with your permission.

    • No external people or parties have any rights under this contract. Any contract with us is binding between the two parties set out in the contract, using only the business details, name and personal information of the two parties will the Terms and Conditions of the contract be valid.

    • Which laws apply to this contract. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts.

      • Website access. Occasionally due to any technical issues, we may have to suspend activity on our website. SIPS Consultancy Ltd. will not be liable to you in this case. We aim to keep our website running constantly, however there may be times in which is it not operational.

      • Confidentiality. All of our Written correspondence is confidential. We do not share any of your information with other clients without your permission. Please see our Privacy Policy for further details.

      • Copywriting. All of our website content is either owned directly by us or one of our affiliates. By agreeing to these Terms and Conditions you understand that the information included in our website is not to be used by any other business or working professional without prior authorisation from us. For enquiries please contact jake@sipshq.com.